Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.
|SAMSUNG : LED/LFD/AC/Home theatre/Refrigerator/Mobile Phone/Speaker/Washing Machine|| 15
|You may request for a refund / replacement within 15 days of delivery, it should undamaged and with all original tags & packaging intact.|
|LG: TV/AC/Monitor/Home Theatre/Speaker/Washing Machine||15 days||You may request for a refund / replacement within 15 days of delivery, it should undamaged and with all original tags & packaging intact.|
|PHILIPS: LFD||15 days||You may request for a refund / replacement within 15 days of delivery, it should undamaged and with all original tags & packaging intact.|
|Electronics: Mobiles (except Apple, Google)
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG
|10 days||You may request for a replacement within 10 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit. In the case of smart phones, you may also be required to install an application on the mobile to aid with troubleshooting.
If a defect is determined within the 10-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.
|Electronics: Mobiles||10 days||You may request for a replacement within 10 days of delivery only if the product was received in damaged condition. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.For all other device-related issues, please contact the brand authorized service centre directly. Authorized Service Partner Locator :
Apple – https://locate.apple.com/in/en
Google- h ttps://support.google.com/pixelphone/answer/7173456?hl=en-GB
Brand Support Site :Apple – https://support.apple.com/en-inGoogle – https://madeby.google.com/intl/en_in/phone/support/
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.